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This is a Qualitative Research study.

Changing Library Reader’s Services in Nigeria Universities: New Reality from Covid-19 Pandemic

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Qualitative analysis reveals shifts in library service quality perceptions in Nigeria, highlighting digital accessibility and user satisfaction.

Readers' perceptions of library services have shifted due to the COVID-19 pandemic, indicating a need for digital accessibility and service quality enhancements.
The study revealed user perceptions of both technical and functional quality aspects of library services are satisfactory, but improvements in social interaction are necessary.
Qualitative research with seven librarians showed that electronic formats became the dominant service method during the pandemic, reflecting a significant shift in service delivery.
The findings suggest that regular training for librarians and users on modern information tools is crucial to enhance library service delivery in Nigeria.

Mutalib et al. (2025) studied this question.

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Qualitative analysis reveals shifts in library service quality perceptions in Nigeria, highlighting digital accessibility and user satisfaction.