What does this research mean for the field?

The LibQUAL dimensions of affect of service, information control, and library as a place remain valid and statistically significant predictors of perceived library service quality even when administered autonomously by individual institutions. Novelty: ClaimNovelty.CONFIRMATORY. Consensus alignment: ConsensusAlignment.SUPPORTS_CONSENSUS.

What question did this study set out to answer?

This research aims to analyze the relevance of LibQUAL dimensions in assessing library service quality in academic settings.

August 13, 2026Performance Measurement and Metrics

The continued relevance of LibQUAL in library service quality assessment

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This research aims to analyze the relevance of LibQUAL dimensions in assessing library service quality in academic settings.
Cross-sectional study conducted at the College of Business Education – Mbeya Campus with 230 respondents (210 students, 20 staff)
Data collected via LibQUAL-based questionnaire
Statistical analysis performed using multiple regression techniques.
LibQUAL dimensions (affect of service, information control, library as a place) significantly enhance library service quality (p<0.05).
User demographics had a weak influence on perceived quality of library services with minimal statistical significance.
Demonstrated the ongoing applicability of LibQUAL despite its discontinuation in 2025.

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Implication

Cross-sectional study explores library service quality factors and user demographics, highlighting LibQUAL's ongoing importance.

Cite This Study

Joseph Mhando (2026) studied this question.

synapsesocial.com/papers/6a7d769b2b0e0cff3f64015d https://doi.org/10.1108/pmm-01-2026-0006

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The continued relevance of LibQUAL in library service quality assessment

Key Points

Discussion

Implication

Cite This Study

The continued relevance of LibQUAL in library service quality assessment

Key Points

Discussion

Implication

Cite This Study

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