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September 10, 2025KnE Social SciencesOpen Access

Digital Transformation in Motor Vehicle Tax Administration: Evaluation of the e-Samsat System and its Impact on Taxpayer Compliance in Indonesia

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Authors

AAAtta M. ArifHazara UniversityGSGita SusantiHasanuddin UniversityMRMuhammad RusdiUniversitas Syiah Kuala

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Implication

Qualitative analysis shows that digital systems improve taxpayer compliance, suggesting better digital governance is needed.

Key Points

  • Digital transformation increases efficiency and public participation in tax payments, enhancing compliance.
  • The implementation of e-Samsat shows positive access improvement, but challenges in digital literacy persist.
  • Qualitative analysis methods were employed to evaluate the effectiveness of digital governance policies in tax administration.
  • Improving digital infrastructure is essential for maximizing the benefits of digital tax services and compliance rates.

Cite This Study

Arif et al. (2025) studied this question.

synapsesocial.com/papers/68c182589b7b07f3a060f2afhttps://doi.org/10.18502/kss.v10i18.19521
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