Analysis shows the impact of information technology in business process reengineering, suggesting improved management and decision-making.
Modern information technologies are the foundation of enterprises that keep up with the times and carry out process reengineering. Information technologies are not only the starting point for reengineering an enterprise's processes, but also the embodiment of its ultimate goal. The implementation of information technologies is the key to achieving significant results in the BNR. The most important and valuable application of information technology in RBP is its use as a management and decision-making tool in the RBP implementation process, which can change existing business processes and reduce the number of links or operations within an entire function, resulting in a significant improvement in efficiency, cost, maintenance, and other aspects, thereby achieving the goal of business process reengineering.
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Kosulin et al. (2025) studied this question.
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