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User Interface and User Experience Design of a Mobile Application for Housing Cleaning Services in Campus Areas With Design Thinking

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A mobile application for cleaning services achieved a task success rate of over 90%, indicating effective design.
Usability testing revealed navigation challenges with a misclick rate of 47.6%, pointing to areas for improvement.
The design process utilized design thinking stages to develop an interactive prototype focused on user needs.
Users rated their overall experience highly, averaging over 4.5 out of 5, emphasizing the importance of UI/UX design principles.

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Design thinking approach enhances user interface and user experience for cleaning services, suggesting improved usability and functionality.

Kencana et al. (2025) studied this question.

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Design thinking approach enhances user interface and user experience for cleaning services, suggesting improved usability and functionality.