October 10, 2025Open Access

UI/UX Design Of Marketplace Service Mobile and Laptop Applications Using Design Thinking Method

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The application achieved a successful learnability score of 96.6%, indicating excellent user navigation ease.
Usability testing revealed high efficiency at 98.63%, pointing to effective task completion for users.
Heuristic evaluation confirmed strong design validation from UI/UX experts, ensuring user experience quality.
The design thinking method has effectively resulted in positive reception from both technicians and customers, enhancing service accessibility.

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This research demonstrates improved usability in mobile applications for repair services, highlighting design thinking's effectiveness.

Arumdapta et al. (2025) studied this question.

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