What type of study is this?

This is a Quantitative Study study (also classified as: Multiple Linear Regression).

The influence of product quality and ATM service quality on customer satisfaction: A quantitative study among student banking users

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Quantitative study finds service quality significantly influences customer satisfaction in banking users.

Customer satisfaction in Bank Kalteng is influenced significantly by service quality, but not product quality.
Among 60 respondents, service quality had a significant t-value of 3.19, while product quality's t-value was 0.91.
Utilizing multiple linear regression analysis, this study reviewed data from 60 accounting students to assess the impact.
Findings suggest a notable influence of service quality on satisfaction, indicating shifts in customer behavior models.

Elpan Pino’o (2025) studied this question.

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