What type of study is this?

This is a Observational study (also classified as: Human Clinical Trial).

September 10, 2025

The Impact of Service Quality on Customer Satisfaction at Bank BTN Subbranch Bojongsoang

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Analysis shows that employee service quality impacts customer satisfaction, implying significant banking industry implications.

A strong relationship exists between service quality and customer satisfaction, indicating improvement areas.
The ANOVA test reveals statistical significance with a coefficient of determination at 49.9%, highlighting the relationship.
Research involved primary data through field observations and questionnaires from 100 bank customers to gather insights.
The findings suggest that enhancing service quality can substantially improve customer satisfaction in the banking sector.

Meidawati et al. (2024) studied this question.

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