Australia, carnival and surprises: a case study in emotional intelli-gence

Developing control and management of one's own and others' emotions is something that many people desire. Dealing with life's situations, whether routine or extraordinary, becomes easier when the individual can manage emotions. Emotional intelligence (EI) and the impact of its application have been studied for years and have received increasing attention as the need to pay attention to feelings is perceived, whether in social, corporate or family environments. In this context, this work proposes to the reader a reflection on emotional intelligence, taking as a starting point a case study that occurred in March 2024 in the city of Gold Coast, Australia, where it was necessary to manage an episode that required understanding and management of emotions. The research is divided into three parts, the first in which the concept of emotional intelligence is discussed, the second in which a specific case is presented and the third is the moment in which the reader is intended to reflect on the application of emotional intelligence to specific cases as well as the importance of developing this skill.