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September 10, 2025East Asian Journal of Multidisciplinary Research

The Effect of Service Quality, Customer Trust and Company Image on Customer Satisfaction at PT BPR BKK Jateng

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Authors

WCWayan Burham CantonaWWWagiyem Wagiyem

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Overview

Quantitative research shows service quality and company image influence customer satisfaction, suggesting improvement strategies.

Key Points

  • Customer satisfaction significantly correlates with service quality and company image at PT BPR BKK Central Java.
  • Analysis revealed that customer trust and service quality both partially impact customer satisfaction outcomes.
  • The study utilized multiple linear regression to analyze responses from 97 clients within five days.
  • Findings indicate that enhancing service quality can be critical in boosting customer satisfaction levels.

Cite This Study

Cantona et al. (2025) studied this question.

synapsesocial.com/papers/68c1ac0954b1d3bfb60e4b8ehttps://doi.org/10.55927/eajmr.v4i7.251
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