Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
September 10, 2025Jurnal Locus Penelitian dan Pengabdian

The Influence of Service Quality and Qris on Claudia Laundry's Customer Satisfaction

View Full Paper
Ask AI
Bookmark
Share

Authors

KSKomang Novi Sriwardani

Discussion

Loading...

Member takes

Overview

Survey-based analysis reveals that service quality and QRIS enhance customer satisfaction in Claudia Laundry.

Key Points

  • Service quality and QRIS positively influence customer satisfaction, with significant findings.
  • Customer satisfaction improved due to service quality and QRIS, indicating a strong relationship.
  • Quantitative assessment used a survey approach, analyzing 96 respondents from Claudia Laundry customers.
  • The dominant effect of service quality suggests necessary improvements in laundry services for better satisfaction.

Cite This Study

Komang Novi Sriwardani (2025) studied this question.

synapsesocial.com/papers/68c1ac0954b1d3bfb60e4c4chttps://doi.org/10.58344/locus.v4i8.4489
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1HOW IMPORTANT IS SATISFACTION AND QUALITY FOR ACHIEVING LOYALTY IN THE LAUNDRY BUSINESS?2025
  2. 2The Effect of Marketing Mix and Service Quality on Customer Satisfaction at Care and Clean Laundry2025
  3. 3THE INFLUENCE OF SERVICE QUALITY AND COMPETENCY ON EMPLOYEE WORK EFFECTIVENESS AT LAUNDRY IN PERCUT SEI TUAN DELI SERDANG DISTRICT2024
  4. 4The Influence of Offering Discounts through Social Media and Service Quality on Customer Loyalty in Laundry Services (A Case Study of KEN'Z Wash House, Tangerang)2024
  5. 5The effect of E-service quality on E-loyalty and its impact on willingness to pay: The role of E-satisfaction as a mediator (Case study on Qaris users in Indonesia)2024