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September 10, 2025Jurnal Administrasi Profesional

How Important Is Satisfaction and Quality for Achieving Loyalty in the Laundry Business?

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Authors

HSHaiyan SulaimanMAMuhammad Zhafir Afif

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Overview

Quantitative analysis highlights the role of service quality and customer satisfaction in loyalty within the laundry industry.

Key Points

  • Customer satisfaction significantly influences customer loyalty, enhancing retention.
  • Service quality perception impacts loyalty, with significant correlations identified in Bandung.
  • Multiple linear regression analysis confirmed the positive effects of service quality and satisfaction.
  • Findings emphasize the need for laundry businesses to improve service quality for better customer loyalty.

Cite This Study

Sulaiman et al. (2025) studied this question.

synapsesocial.com/papers/68c1ad5c54b1d3bfb60e5654https://doi.org/10.32722/jap.v6i1.7630
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Influence of Offering Discounts through Social Media and Service Quality on Customer Loyalty in Laundry Services (A Case Study of KEN'Z Wash House, Tangerang)2024
  2. 2The Effect of Marketing Mix and Service Quality on Customer Satisfaction at Care and Clean Laundry2025
  3. 3Study of the Effects of Service Quality Variables on Customer Satisfaction and Loyalty2024 · 7 citations
  4. 4The Influence of Service Quality and Qris on Claudia Laundry's Customer Satisfaction2025
  5. 5The Customer Satisfaction Roles in Customer Satisfaction Affect the Quality of Service Customer Loyalty2024 · 1 citations