This study aims to analyze the influence of Compulsory Citizenship Behavior (CCB) on Employee Performance (EP) in the State Civil Apparatus at the West Sumatra High Prosecutor's Office, with Perceived Insider Status (PIS) as the mediating variable and Psychological Hardiness (PH) and Perceived Organizational Support (POS) as the moderation variables. This study uses a quantitative approach with a survey method through the distribution of questionnaires to 152 respondents who were selected using the stratified random sampling method. The data was analyzed using Structural Equation Modeling Partial Least Square (SEM-PLS). The results showed that CCB had a significant negative effect on EP, PIS mediated the relationship between CCB and EP, while PH and POS were proven to moderate the relationship between CCB and PIS. These findings support the Affective Events Theory (AET) and Social Exchange Theory (SET) theories which explain the role of psychological factors and organizational support in mitigating the negative impact of CCB. The practical implications of this study recommend that organizations minimize CCB through increasing PIS, strengthening PH, and optimizing POS to maintain employee performance.
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Farwadi et al. (2025) studied this question.
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