This analysis reveals how digital inequality limits access to social services, suggesting infrastructure improvements and education are vital.
The article examines the problem of digital inequality as a key barrier to the implementation of targeted social assistance mechanisms in the Donetsk People’s Republic. The essence and manifestations of digital inequality in the social sphere are analyzed, its main consequences are highlighted, including limited access of vulnerable categories of the population to social services, increased social marginalization and decreased efficiency of the social support system. Particular attention is paid to barriers arising in the context of insufficient digital infrastructure, low digital literacy and unadapted services. Practical ways to overcome the digital divide are proposed, including infrastructure development, the introduction of mobile service points, digital education and the use of hybrid models of assistance. A conclusion is made about the need for an integrated approach to the digital transformation of social policy, taking into account the principles of social justice and inclusiveness.
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Julia O. Romodan (2025) studied this question.
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