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September 10, 2025Kebijakan Jurnal Ilmu Administrasi

Public Services Mal in Realizing Bureaucracy Reform (Case Study: Public Services Mal in Padang City)

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Authors

RRRatih RatihRPRoni Ekha PuteraHKHendri Koeswara

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Overview

Qualitative case study analyzes public service implementation in Padang City, highlighting motivation challenges and resource needs.

Key Points

  • The implementation of public service motivation in Padang City is facing significant challenges in effectiveness.
  • Only 5 agencies opened services at the Padang City Public Service Mall, indicating limited public access.
  • Qualitative case study methods included observations, interviews, and documentation of public services.
  • The findings suggest that improvements in human resources and facilities are essential for effective service.

Cite This Study

Ratih et al. (2025) studied this question.

synapsesocial.com/papers/68c1c64554b1d3bfb60f2733https://doi.org/10.23969/kebijakan.v16i02.10512
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