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September 28, 2025Journal of Local Government IssuesOpen Access

Redesigning Public Service: Strengthening the Service Capacity of Public Service Malls through the Malcolm Baldrige Framework

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Authors

ARAbd. RohmanDSDody SetyawanWHWilly Tri Hardianto

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Overview

Qualitative analysis reveals organizational performance gaps in public service malls, highlighting the need for Malcolm Baldrige principles.

Key Points

  • Weaknesses in organizational work patterns hinder public service efficiency and effectiveness.
  • Qualitative interviews with officials and community members uncover fundamental challenges in leadership and planning.
  • Utilizing the Malcolm Baldrige framework can significantly improve service delivery and employee performance.
  • Adopting a systematic approach to integrate cross-agency processes is crucial for optimizing public service.

Cite This Study

Rohman et al. (2025) studied this question.

synapsesocial.com/papers/68d90a0641e1c178a14f6507https://doi.org/10.22219/logos.v8i2.38059
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