Resilience Governance and Public Service Innovation in Local Government: A Study of Public Service Mall in Barru Regency, Indonesia

The growing emphasis on integrated and digitally enabled public services has not necessarily ensured resilient and equitable service delivery, particularly in local governments facing uneven infrastructure, geographic barriers, and variations in institutional capacity. This study examines how resilience governance shapes public service innovation through the implementation of the MPP in Barru Regency and identifies conditions required to transform institutional capacity into resilient service delivery. This study using a qualitative case study approach. Findings are interpreted through key dimensions of resilience governance. The findings show that MPP Barru has strengthened institutional integration and administrative efficiency, but these achievements coexist with systemic vulnerabilities related to infrastructure, spatial inequality, digital connectivity, human resource capacity, inter-agency coordination, and citizen-oriented service delivery. Institutional capacity, formal inter-agency integration, initial digital infrastructure, and governmental commitment emerge as necessary but insufficient conditions for resilient public service delivery. Addressing these gaps requires complementary innovations, including mobile public services, hybrid service models, real-time monitoring, integrated emergency response, adaptive capacity development, collaborative coordination, and citizen feedback mechanisms. Theoretically, this study proposes a shift from service centralization toward service distribution and resilience, reframing public service innovation as the capacity to distribute, adapt, and sustain services across geographically diverse and vulnerable settings. Practically, it provides a basis for developing a Resilient Smart Public Service model for inclusive and sustainable local governance.