Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
September 10, 2025MALAYSIAN JOURNAL OF COMPUTINGOpen Access

Logistic Service Quality (Lsq) on Shopeexpress

View Full Paper
Ask AI
Bookmark
Share

Authors

ASAida SabillaCAChinwuba ArumFederal University of TechnologyNANursery Alfaridi

Discussion

Loading...

Member takes

Overview

Analysis reveals customer perceptions of logistics service quality in e-commerce, highlighting key areas for improvement in Shopee Xpress.

Key Points

  • Customer perceptions indicate a strong alignment between expectations and performance for the image variable.
  • The study identifies logistics service quality indicators, with a focus on improvement areas based on important performance analysis.
  • Last mile delivery through Shopee Xpress is crucial for meeting the increased demand driven by the COVID-19 pandemic.
  • Shopee Xpress can benefit from targeted enhancements to its logistics service quality based on the analysis findings.

Cite This Study

Sabilla et al. (2023) studied this question.

synapsesocial.com/papers/68c1e24854b1d3bfb60ff230https://doi.org/10.24191/mjoc.v8i2.24074
View Full Paper
Ask AI
Bookmark
Share