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September 12, 2025International Journal of Innovative Research in Engineering & ManagementOpen Access

Improving Customer Satisfaction through E-Commerce Logistics

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Authors

SGSushama J. GandalJGJalindar R. Gandal

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Overview

Research demonstrates that improving logistics functions boosts customer satisfaction in e-commerce, highlighting the role of delivery speed and communication.

Key Points

  • Delivery speed and accurate order fulfillment significantly enhance customer satisfaction in e-commerce.
  • Survey results from over 100 respondents indicate trust and loyalty are influenced by logistics factors like return handling.
  • Integration of AI and real-time tracking systems emerged as key strategies for improving logistics efficiency.
  • Empirical evidence suggests actionable insights for e-commerce firms to retain customers in a competitive landscape.

Cite This Study

Gandal et al. (2025) studied this question.

synapsesocial.com/papers/68d44b3031b076d99fa547b5https://doi.org/10.55524/ijirem.2025.12.4.9
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1A Study on Customer Satisfaction Towards E-Commerce Logistics Services2026
  2. 2A Study on Customer Satisfaction Towards Last-Mile Delivery Services in the E-Commerce Sector2026
  3. 3Linking Logistics Service Quality, Customer Satisfaction and Customer Loyalty: An Indian Perspective2024
  4. 4Study on Supply chain and Logistics in India’s E-Commerce Retail2024 · 1 citations
  5. 5Impact of Contemporary Logistics Factors on Customer Satisfaction in E-commerce2024 · 6 citations