The study demonstrates that job satisfaction and organizational commitment mediate job performance in employees, suggesting implications for public sector reform.
Job satisfaction and organizational commitment are factors that mediate this relationship. Drawing on a sample of 452 employees from central administrative units, the study uses Social Exchange Theory and the Job Demands-Resources model to explore these processes. The results suggest that work factors are an important predictor of job performance. The results revealed that work-related factors significantly and heavily influence job performance. Job satisfaction and organizational commitment completely mediated the effect here. In relation to the study variables, of the work-related factors, leadership and work environment, particularly, could explain to a greater extent. The results contribute some theoretical and practical implications for public sector performance in Thailand.
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Zhang et al. (2025) studied this question.
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