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September 19, 2025Jurnal Reviu Akuntansi dan KeuanganOpen Access

NPM’s Impact on Service Quality: Public Perception From Gresik Population and Civil Registration Office

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Authors

KRKharisma Insani RahestyRRRoekhudin RoekhudinMAMirna Amirya

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Overview

Quantitative analysis reveals New Public Management characteristics influence public service quality in Gresik, suggesting implications for implementation.

Key Points

  • New Public Management characteristics significantly enhance the quality of public services, impacting community perception.
  • Key findings include that Professional Management and Performance Standards improve public service quality.
  • The study utilized quantitative methods, analyzing data from Gresik citizens using Structural Equation Modeling with SmartPLS.
  • Results highlight the need for integrated NPM implementation, addressing resource readiness to improve services effectively.

Cite This Study

Rahesty et al. (2025) studied this question.

synapsesocial.com/papers/68d466a831b076d99fa64f28https://doi.org/10.22219/jrak.v15i3.41542
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