Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
August 13, 2026Open Access

Optimizing Public Service to Enhance Community Satisfaction: A CIPP Model Policy Evaluation at the Regional Secretariat of Merauke Regency, Indonesia

View Full Paper
Ask AI
Bookmark
Share

Authors

SFScolastica Hoerudina Kahol1*, Bonaventura Ngarawula2, Yuntawati Fristin3

Discussion

Loading...

Member takes

Overview

Evaluative approach identifies improvement strategies for community satisfaction in Merauke Regency public services.

Key Points

  • The central aim is to evaluate public service policies and identify improvement strategies to enhance community satisfaction in Merauke Regency.
  • Mixed-methods design incorporating qualitative data from interviews, observation, and document analysis.
  • Quantitative data collected through a Community Satisfaction Survey with 16 active service users.
  • Data analyzed utilizing the CIPP model.
  • Public service policy is normatively relevant but not fully adaptive to field-level technical demands.
  • Community Satisfaction Index average score is 3.419 out of 4.00, indicating good service outcomes but revealing weaknesses in timeliness and accessibility.
  • Proposed strategies include policy alignment with community needs and enhancement of service processes and support facilities.

Cite This Study

Scolastica Hoerudina Kahol1*, Bonaventura Ngarawula2, Yuntawati Fristin3 (2026) studied this question.

synapsesocial.com/papers/6a7d76652b0e0cff3f63faaahttps://doi.org/10.5281/zenodo.21882168
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Optimizing Public Service to Enhance Community Satisfaction: A CIPP Model Policy Evaluation at the Regional Secretariat of Merauke Regency, Indonesia2026
  2. 2Evaluating the Quality of Population Administration Services: An Integrated CIPP and SERVQUAL Approach in Merauke, Indonesia2026
  3. 3Enhancing Public Satisfaction Through Optimization of Service Quality, Complaint Handling, and Interpersonal Comunication: A Case Study of Cepogo District Office, Boyolali Regency2025 · 1 citations
  4. 4Digital Transformation in Service Performance Evaluation: A Study of the Public Satisfaction Index at the Medan Baru Sub-district Office2025
  5. 5Improvement of Public Service Quality at the Public Service Mall of Luwu Regency2025