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August 12, 2025Al-Kharaj Jurnal Ekonomi Keuangan & Bisnis SyariahOpen Access

Enhancing Public Satisfaction Through Optimization of Service Quality, Complaint Handling, and Interpersonal Comunication: A Case Study of Cepogo District Office, Boyolali Regency

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Authors

DRDesna Anisah RatnaningrumRHRini Handayani

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Overview

Quantitative analysis reveals that public services and effective complaint handling boost community satisfaction in Cepogo.

Key Points

  • Community satisfaction increases with better public services and effective complaint handling, positively impacting overall satisfaction.
  • The determination coefficient shows that 69% of community satisfaction is explained by service quality and communication factors.
  • Data was collected through questionnaires, observations, and interviews to assess the impact of service quality and complaint handling.
  • Finding ways to improve interpersonal communication can further enhance community satisfaction, highlighting the importance of communication.

Cite This Study

Ratnaningrum et al. (2025) studied this question.

synapsesocial.com/papers/68af5228ad7bf08b1eada304https://doi.org/10.47467/alkharaj.v7i8.8402
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  3. 3Optimizing Public Service to Enhance Community Satisfaction: A CIPP Model Policy Evaluation at the Regional Secretariat of Merauke Regency, Indonesia2026
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