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September 21, 2025Journal of Lifestyle and SDGs ReviewOpen Access

Service Quality, Company Image and Its Influence on Consumer Satisfaction Through Sustainable Development Goals

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Authors

YAYuli AnwarUniversitas 17 Agustus 1945 JakartaHHirayantMSMoch. Dede Septoriansyah

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Overview

Research shows service quality and company image significantly influence customer satisfaction, indicating their importance for business success.

Key Points

  • Service quality and company image significantly increase customer satisfaction.
  • 120 respondents were surveyed, revealing that expectations are met through quality services.
  • The study used purposive sampling to gather data from customers at the Bank Mega Depok Branch.
  • Emphasizing company image can enhance customer satisfaction at retail banks.

Cite This Study

Anwar et al. (2025) studied this question.

synapsesocial.com/papers/68d46ac231b076d99fa68454https://doi.org/10.47172/2965-730x.sdgsreview.v5.n08.pe07588
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Also Consider

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  5. 5ANALYSIS OF THE INFLUENCE OF BRAND IMAGE, PRICE AND SERVICE QUALITY ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE2024 · 2 citations