What type of study is this?

This is a Quantitative Study study.

Pengaruh Kualitas Pelayanan Publik dan Service Recovery Terhadap Kepuasan Masyarakat Pada Mal Pelayanan Publik (MPP) Kota Tarakan

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Quantitative analysis shows positive impacts of service quality and recovery on public satisfaction in Tarakan City.

Service quality positively affects community satisfaction in the Public Service Mall.
Service recovery positively influences public satisfaction outcomes in Tarakan City.
This study employed a quantitative approach with 170 respondents using a survey method.
Findings suggest improving service quality and recovery may enhance overall public satisfaction.

Hasanah et al. (2023) studied this question.

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