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October 3, 2025Hospitality InsightsOpen Access

Beyond convenience: How design, ease-of-use, and self-efficacy shape guest experiences in Smart Hotel rooms

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Authors

TCTilanka ChandrasekeraLSLisa SlevitchZHZahrasadat Hosseini

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Overview

Analysis reveals the impact of smart technologies on guest satisfaction and perceptions in hospitality settings.

Key Points

  • Enhanced guest experiences are influenced significantly by factors like design and ease-of-use, impacting satisfaction levels.
  • The study systematically evaluates key aspects such as cognitive load and self-efficacy, uncovering important insights.
  • Analysis of guest interactions with smart hotel room technologies indicates distinct preferences and perceptions toward these innovations.
  • Understanding how smart technologies affect guest experiences can guide improvements in the hospitality industry, promoting operational success.

Cite This Study

Chandrasekera et al. (2025) studied this question.

synapsesocial.com/papers/68e02f2cf0e39f13e7fa1d93https://doi.org/10.24135/hi.v9i1.178
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Impact of Smart Room Technology on Guest Satisfaction and Operational Efficiency2024 · 5 citations
  2. 2Smart Hospitality: Analyzing the Impact of Artificial Intelligence, IoT, and Digital Platforms on the Modern Hotel Industry2026
  3. 3Artificial Intelligence-Internet of Things Convergence in Hospitality: A Theoretical Approach on Smart Service Delivery and Customer Engagement2026
  4. 4Beyond ease of use: How smart hotel technology amenities create memorable experiences and revisit intention2026
  5. 5The Benefit–Risk Paradox of AI and IoT in Smart Hotels: Evidence from Guest Co-Presence Interdependence2026