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Analysis finds organizational justice positively influences organizational citizenship behavior, suggesting that job satisfaction plays a pivotal role.
Organizational Citizenship Behavior (OCB) refers to discretionary behaviors exhibited by employees that are not formally required by their job descriptions but contribute to the overall efficiency and effectiveness of the organization. Employees who demonstrate OCB tend to show positive behaviors such as assisting coworkers, arriving on time, and taking initiative beyond formal job responsibilities. This study aims to analyze the effect of organizational justice on OCB, mediated by job satisfaction. The research was conducted at PT. Pangea Vision with a total sample of 93 employees, determined using the saturated sampling method. Data were collected through survey using questionnaire as the research instrument. The data analysis technique employed in this study is Structural Equation Modeling (SEM) with a variance-based approach known as Partial Least Squares (PLS). The results indicate that organizational justice has a positive effect on OCB, organizational justice has a positive effect on job satisfaction, job satisfaction has a positive effect on OCB, and organizational justice has a positive effect on OCB through job satisfaction. The implications of this study contribute theoretically to Social Exchange Theory and provide practical insights for organization regarding OCB-related issues.
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Avanti Kalyanashrii Made Surya Putra (2025) studied this question.
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