Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
October 5, 2025International Journal of Economics, Commerce, and Management.Open Access

Analysis of the Influence of Lempu and Temmappasilaingeng Cultural Values and Services on Customer Loyalty through Satisfaction in Laundry Businesses in Watampone

View Full Paper
Ask AI
Bookmark
Share

Authors

HHHerianti HeriantiSMSitti Nikmah MarzukiIFIda Farida

Discussion

Loading...

Member takes

Overview

Quantitative analysis reveals service quality significantly boosts customer satisfaction in laundry businesses, suggesting implications for loyalty.

Key Points

  • Customer satisfaction significantly impacts customer loyalty in laundry businesses, emphasizing its role in retention.
  • Service quality shows a strong effect on customer satisfaction but does not directly influence loyalty, highlighting the importance of service standards.
  • Cultural values, specifically Lempu and Temmappasilaingeng, do not significantly affect customer satisfaction or loyalty, indicating their limited role.
  • Mediation analysis confirms customer satisfaction is key in the service quality-loyalty relationship, offering insights for business strategies.

Cite This Study

Herianti et al. (2025) studied this question.

synapsesocial.com/papers/68e24e6fd6d66a53c2473dechttps://doi.org/10.62951/ijecm.v2i4.980
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Maintaining Customer Loyalty: Analysis of Factors that Influencing Customer Loyalty to Local Beauty Mask2024
  2. 2ANALYSIS OF THE INFLUENCE OF BRAND IMAGE, PRICE AND SERVICE QUALITY ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE2024 · 2 citations
  3. 3Analysis of Healthcare Services Based on Local Wisdom and Holistic Care in Relation to Patient Loyalty2025
  4. 4HOW IMPORTANT IS SATISFACTION AND QUALITY FOR ACHIEVING LOYALTY IN THE LAUNDRY BUSINESS?2025
  5. 5Satisfaction positively impacts customer loyalty and mediates the relationship between perceived service quality, perceived relationship quality, and customer loyalty, but does not mediate the relationship between perceived value and customer loyalty.2024 · 1 citations