“Although Burdened, Do We Need to Do More?” Street-Level Bureaucrats’ Organizational Citizenship Behaviors in Poverty Alleviation Policy Implementation

Drawing on attentional resource allocation theory and transaction cost theory, this study links street-level bureaucrats’ problem-solving organizational citizenship behaviors with perceived administrative burden. Based on 28 in-depth interviews and 657 survey responses from street-level bureaucrats involved in China’s Targeted Poverty Alleviation Policy during 2019 and 2020, the study found positive relationships between problem-solving organizational citizenship behaviors, resource deficiency, bureaucratic control, and perceived administrative burden. Policymakers should be cautious when using control tools and avoid exploiting street-level bureaucrats’ commitment and compassion for clients to ensure effectively policy implementation and reduce administrative burdens on dedicated public servants.