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November 11, 2025Administration & Society

Trapped in the Sandwich layer: How Does Administrative Burden Influence the Willingness of Street-Level Bureaucrats to Exercise Discretion?—A Survey Experimental Study

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Authors

YFYuanming FuFFFengchun Fan

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Overview

Survey experiment reveals administrative burdens reduce street-level bureaucrats’ willingness to exercise discretion, indicating the need for reforms.

Key Points

  • Reduced willingness to exercise discretion under increased administrative burden is a key finding.
  • Public service motivation correlated with greater perception of administrative burdens during high-enforcement scenarios.
  • Survey experiment simulated street enforcement scenarios to analyze the impact of administrative burden on discretion.
  • Findings support the need for frameworks to address grassroots administrative burdens effectively.

Cite This Study

Fu et al. (2025) studied this question.

synapsesocial.com/papers/69252e9ec0ce034ddc3565c1https://doi.org/10.1177/00953997251385228
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1“Although Burdened, Do We Need to Do More?” Street-Level Bureaucrats’ Organizational Citizenship Behaviors in Poverty Alleviation Policy Implementation2024 · 6 citations
  2. 2Frictions on Both sides of the Counter? A Study of Red Tape Among Street-Level Bureaucrats and Administrative Burden Among Their Clients2024 · 5 citations
  3. 3Frontline employees' responses to citizens' communication of administrative burdens2024 · 11 citations
  4. 4Street‐level bureaucrats' perceptions of “the job”: Deviation from professional particularities and micro creation of public value2024 · 22 citations
  5. 5The Effect of Administrative Burden Perception on Citizen Participation: A Barrier or a Spur?2024 · 7 citations