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A company's human resources are one of its most crucial components. Employee performance has a significant impact on how long a firm can continue to operate, so it is imperative that management manage employee performance. The goal of this research is to examine how work motivation functions as a mediator between the effects of workload and leadership on employee performance. Quantitative research is used in the research methodology. The SulutGo Bank personnel in the Jakarta region serve as the research's population and sample. Questionnaires are one of the data collection tools. Smart PLS is used in data analysis methods. The results of the study found that workload, leadership and work motivation determine the level of employee performance. Work motivation in this study has two opposite roles, namely reducing workload and improving performance.
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Giroth et al. (2024) studied this question.
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