Application of artificial intelligence: Organizational commitment and productivity in Indian banking sector

The study explores the relationship of Artificial Intelligence on organizational commitment and productivity in Indian Banking Sector. Artificial intelligence (AI) is now globally recognized as one of the most remarkable digital renovation enablers across a significant number of organizations. The banking sector may get enormous advantages, including adaptability and uniqueness, from the use of artificial intelligence (AI). In diverse businesses, artificial intelligence is already being used around the globe to boost organisational commitment and productivity of employees in accelerating digital transformation. For instance, Chatbot is an application of artificial intelligence where bank employees may quickly and conveniently get the information, they require without having to wait for chat responses from HR professionals. Managers in the banking industry are constantly looking for policies and techniques to increase employee productivity. To answer the queries of employees is the function of human resource department. The banking sector always encounter with challenges of how to prevent low organizational commitment and productivity which are resulting from poor quality of work, tardiness, workforce turnover, and absenteeism. This research article suggests the positive impact of artificial intelligence on organizational commitment and productivity that bring involvement and emotional attachment of employees within a banking industry. The scholars have used secondary data to check the proposed association. It was concluded that artificial intelligence has mediating role on organizational commitment and productivity resulting in quality services, efficiency, and minimized costs in banking sector.