The Role of the Electronic Public Utility in Enhancing Public Service in Algeria: Distance Higher Education as a Model

Objective: This research paper aims to highlight the role of digitization in improving the quality of higher education by reviewing the conceptual framework of the electronic public service and the requirements for its application in the higher education sector. It also examines the contribution of digitization to the improvement and development of the quality of higher education. Methods: In this research paper we relied on the descriptive and analytical method in presenting the information under study by reading and reviewing a set of studies and research that addressed the research topic. Results: The electronic public utility is a reality imposed by the new transformations in the informational and technological aspect. It provides numerous opportunities for success, clarity, and precision in delivering services and facilitating administrative transactions, with the aim of improving and rationalizing public services. Algeria is among the countries that have moved towards modernizing their public services by adopting the electronic administration project in several sectors, including the higher education and scientific research sector. Conclusion: The study concluded that the application of digitization in the higher education service significantly contributed to the improvement of education quality, despite the challenges faced by this project.