Conflict resolution: how to LEVEL

Purpose To assist managers in applying a set of intuitively appealing actions that can be helpful in conflict resolution. Design/methodology/approach Utilizing a mindful strategy of listening, empathizing, visualizing, considering effects, and liaising with involved parties toward resolving conflicts in a mutually considerate way. Findings Leveling with colleagues, especially when in a supervisory position, will demonstrate respect for individual perspectives, and the will to reflect on both sides of a situation before coming to a decision. Practical implications Applying LEVEL may take more time than jumping to quick conclusions, but it will enhance employees’ reverence for their leader, as they find that decisions are well-considered, and respectfully communicated. Originality/value An intuitively sound way of leading mindfully and respectfully in increasingly complex work environments.