This research brief examines strategies for leaders to more effectively manage conflict and enhance their positive influence. It explores how conflict, if left unresolved, can significantly undermine individual and organizational performance. The brief outlines a framework combining research insights with practical approaches for reducing the costs of conflict. Key recommendations include developing self-awareness of one's tendencies, fostering psychological safety, listening to understand diverse perspectives, focusing on shared interests versus positions, and reframing differences as opportunities for collaborative problem-solving and learning. Real-world examples demonstrate applying these strategies consistently and flexibly across situations. The brief argues that by shifting one's mindset and adopting these research-backed methods, leaders can transform discordant interactions into collaborative solutions that strengthen relationships, cooperation and overall effectiveness within their teams.
Jonathan Westover (2025) studied this question.