Research and Practice of Smart Service Platform Construction in the Context of Modernized Governance in the Digital Government Era

The transformation and development of the digital government serve as a crucial pathway for the modernization of national governance capability and level. Building a digital government is a key lever for the sustained development of Digital China in the era of big data. However, research indicates that the existing government smart service platforms, as one of the means for the modernization of digital government governance, still suffer from issues such as poor layout design and incomplete functional content, leading to a significant decrease in the willingness of the public users to use them. In light of this, the author primarily conducts an analysis of the theoretical framework and the current status of the construction and development of existing government smart service platforms through qualitative analysis, quantitative analysis, interdisciplinary research, etc. Based on this analysis, the study also includes research practices, problem elucidation, and cause analysis, along with platform construction practices, with the hope of exploring the development direction for the future upgrading and transformation of relevant smart service platforms.