This review examines the impact of cloud computing on public administration workflow efficiency, highlighting its potential to improve service delivery, optimize costs, and promote innovation. It provides a comprehensive evaluation framework for assessing efficiency, highlighting case studies of the UK Government Digital Service and Estonia's e-government initiatives. Despite challenges like security and data privacy, the study suggests promising future prospects, including hybrid cloud solutions and AI integration.
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Jha et al. (2024) studied this question.
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