Healthcare Delivery and the Environment: Understanding Muslim Patients and Their Caregivers’ Needs

On a global scale, the demand for Islamic-friendly hospitals that cater to Muslim patients' needs while preserving Islamic values is on the rise.As hospitals struggle to remain viable in a competitive industry while supplying the community with appropriate and high-quality healthcare services, management should be cautious of this shift in mentality.Hence, this study aims to dissect the acceptable Islamicfriendly hospital service delivery standards and the atmosphere that Muslim patients and their caregivers aspire, while fulfilling Islamic medical ethics and shariah requirement.To explore the suitable elements of Islamic-friendly hospital practices and their mechanism, a systematic literature review procedure was carried out.The patterns of the reviewed papers were then analyzed thematically, yielding eight potential themes which are Shariah compliance prescription, Islamic infrastructure, Islamic medical practices, compassion and support, competencies of Islamic medical services, conducive Islamic surroundings, reasonable and convenience services, and Islamic work culture.The findings are expected to spur policymakers in Malaysia, and other interested nations to put the recommended themes into practice by enacting more favourable legislative measures as well as useful promotion and education strategies to further improve the services and industry.