This research examines the influence of digitalization, transaction security, service speed and creditworthiness on customer satisfaction levels through the use of Bank Indonesia's QRIS in the Jabodetabek region. We use a survey method to collect data from QRIS users. The results of the analysis will help in identifying the relationship between the variables mentioned above and user behavior. The findings of this research can provide valuable insights for the business world and financial institutions in increasing customer satisfaction using QRIS.
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Maulana et al. (2024) studied this question.
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