Qualitative study explores service quality's influence on santri satisfaction at a cooperative, indicating the need for enhanced educational alignment.
Key Points
Service quality significantly influences santri satisfaction, enhancing their engagement with the cooperative.
Key dimensions like empathy, responsiveness, and reliability are critical to customer satisfaction in this context.
The qualitative study utilized observations and interviews with santri for a comprehensive analysis of service experiences.
Aligning service quality with Islamic values can improve both satisfaction and operational effectiveness in pesanttren settings.