The development of the service industry is inseparable from quality human resources. The company must also ensure that employee job satisfaction is met, This study aims to analyze the influence of organizational culture and career development on employee job satisfaction of PT Kereta Api Daop 8 Surabaya. This research was collected through 60 respondents, using a quantitative approach with probability sampling method and propoportional random sampling techniques and then analyzed using Partial Least Square Structural Equation Modeling (PLS-SEM) through SmartPLS software. The results of the study show that organizational culture and career development have a positive and significant effect on the performance of employees of PT Kereta Api Daop 8 Surabaya. Showing that the implementation of a good organizational culture and clear and transparent career development have a significant role in increasing employee job satisfaction, especially in the employee work environment at PT Kereta Api Daop 8 Surabaya which demands accuracy and speed in performing community services.
Pratama et al. (Wed,) studied this question.