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October 18, 2025International Journal of Environmental Sciences

Tech Grows Green: Revealing The Relationship Between The Dimensions Of Green Tech Service Quality And Customer Adaptability In The Indian Banking Sector

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Authors

PKPreeti KaushikAJArvind JayantDYDhanjay Yadav

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Overview

Hypothetical testing identifies positive links between green tech service quality dimensions and customer adaptability in banking.

Key Points

  • Customer adaptability is positively influenced by tangibility, reliability, access, responsiveness, empathy, employee competence, and financial aspects of green tech service quality.
  • One dimension—assurance—does not show a positive correlation with customer adaptability in the banking sector.
  • Hypothetical testing design was utilized with a sample of 420 public bank customers in Delhi to explore these relationships.
  • Findings suggest that aligning banking services with environmental goals could enhance customer satisfaction and support a sustainable economy.

Cite This Study

Kaushik et al. (2025) studied this question.

synapsesocial.com/papers/68f35bfc73f0a7d050f47e92https://doi.org/10.64252/285cap79
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Also Consider

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  5. 5Green Banking and Adaptation of Financial Technology (Fintech): Influence on Sustainable Performance of Banks with Community Behavior as a Moderating Variable2025