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Analysis shows that integrating artificial intelligence improves customer service in the banking sector, suggesting enhanced efficiency of banking operations.
The article discusses the functionality and advantages of using artificial intelligence (AI) technologies to optimize the operational business processes of commercial banks. Specific cases and statistical data confirming the economic and operational effects of the introduction of AI technologies in the banking sector are presented, demonstrating a significant reduction in transaction processing time, reduction in operating costs and improvement in the quality of customer service. The presented prospects for the development of AI technologies in the banking sector open up new opportunities for improving the efficiency of banking operations, improving customer experience, increasing security damage and creating innovative products and services, which contributes to the sustainable growth and competitiveness of financial institutions.
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Sazhneva et al. (2025) studied this question.
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