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November 19, 2025Open Access

The Impact of Digital Transformation on the Operational Efficiency of Vietnamese Commercial Banks

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HHHoang Thi Thu Hien

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Overview

Qualitative analysis shows improved operational efficiency and customer satisfaction in Vietnamese banks, suggesting innovation boosts profitability.

Key Points

  • Digital transformation boosts operational efficiency and customer satisfaction in Vietnamese banks, indicating substantial improvements.
  • Surveys between 2016 and 2023 reveal a trend towards automation and data analytics yielding cost reductions and faster transactions.
  • Qualitative, descriptive analysis of secondary data highlights the relationship between technology adoption and operational outcomes.
  • Challenges such as limited infrastructure and cybersecurity risks must be addressed for sustainable digital transformation to thrive.

Cite This Study

Hoang Thi Thu Hien (2025) studied this question.

synapsesocial.com/papers/6924fee0c0ce034ddc351330https://doi.org/10.5281/zenodo.17646197
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  1. 1THE IMPACT OF DIGITAL TRANSFORMATION ON THE OPERATIONAL EFFICIENCY OF VIETNAMESE COMMERCIAL BANKS2025
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  3. 3Does digital transformation reduce bank's risk-taking? evidence from vietnamese commercial banks2024 · 41 citations
  4. 4The impact of digital transformation on credit risk of commercial banks in Vietnam2024
  5. 5THE APPLICATION OF FINANCIAL TECHNOLOGY (FINTECH) IN ENHANCING CUSTOMER EXPERIENCE AT VIETNAMESE BANKS2025