November 19, 2025Open Access

The Impact of Digital Transformation on the Operational Efficiency of Vietnamese Commercial Banks

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HHHoang Thi Thu Hien

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Implication

Qualitative analysis shows digital transformation enhances operational efficiency in Vietnamese banks, indicating a need for strategic human resource development.

Key Points

Operational efficiency increased significantly due to digital transformation, leading to enhanced automation and improved customer satisfaction.
Research indicates a strong correlation between digital transformation and cost reduction, with data analytics playing a crucial role.
Qualitative analysis of Vietnamese banks from 2016 to 2023 highlights the struggles faced by state-owned banks compared to private institutions.
Success hinges on aligning technology adoption with human resource development and regulatory changes, fostering a resilient banking environment.

Cite This Study

Hoang Thi Thu Hien (2025) studied this question.

synapsesocial.com/papers/6924fee0c0ce034ddc3513c3 https://doi.org/10.5281/zenodo.17646198

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Implication

Qualitative analysis shows digital transformation enhances operational efficiency in Vietnamese banks, indicating a need for strategic human resource development.

The Impact of Digital Transformation on the Operational Efficiency of Vietnamese Commercial Banks

Discussion

Member takes

Implication

Key Points

Cite This Study

The Impact of Digital Transformation on the Operational Efficiency of Vietnamese Commercial Banks

Discussion

Member takes

Implication

Key Points

Cite This Study

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Also Consider