November 20, 2025Open Access

The Application of Financial Technology (Fintech) in Enhancing Customer Experience at Vietnamese Banks

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HHHoang Thi Thu Hien

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Implication

Analysis demonstrates enhanced customer satisfaction with FinTech solutions in Vietnamese banks, indicating a pathway to operational efficiency and security.

Key Points

Customer satisfaction improved significantly with FinTech applications, focusing on service quality and innovation.
Findings highlight increased customer loyalty and engagement through mobile banking and personalized services.
Qualitative descriptive approach analyzing FinTech impacts on digital banking customer experience in Vietnam.
Study underscores need for regulatory support and addressing cybersecurity risks to maintain progress.

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Hoang Thi Thu Hien (2025) studied this question.

synapsesocial.com/papers/6924f08cc0ce034ddc3506b6 https://doi.org/10.5281/zenodo.17657178

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Implication

Analysis demonstrates enhanced customer satisfaction with FinTech solutions in Vietnamese banks, indicating a pathway to operational efficiency and security.

The Application of Financial Technology (Fintech) in Enhancing Customer Experience at Vietnamese Banks

Discussion

Member takes

Implication

Key Points

Cite This Study

The Application of Financial Technology (Fintech) in Enhancing Customer Experience at Vietnamese Banks

Discussion

Member takes

Implication

Key Points

Cite This Study

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Also Consider