Patient Satisfaction: An Empirical Study in Nghe An Mental Hospital

Improving the quality of medical examination and treatment plays an important role in protecting and improving public health. To improve the effectiveness of medical examination and treatment quality management at the facility, it is necessary to clearly understand the current situation, analyze the factors affecting patient satisfaction, and then propose appropriate solutions. Patient satisfaction is a measure of the quality of medical services in general and hospital quality in particular. Therefore, hospital quality will be one of the factors that greatly affect patient satisfaction. The purpose of this article is to assess the level of influence of hospital quality factors on patient satisfaction at Nghe An Psychiatric Hospital. Based on the results of the investigation and survey of 448 patients/relatives of patients undergoing inpatient and outpatient treatment at Nghe An Mental Hospital, the article uses quantitative research methods including: Cronbach's Alpha reliability testing, EFA exploratory factor analysis, CFA confirmatory factor analysis, correlation testing and Multivariate linear regression analysis with the support of SPSS software. The research results show that there are 05 factors that positively affect the overall satisfaction of patients, respectively: (i) Patient orientation; (ii) Quality improvement activities; (iii) Professional activities.