December 4, 2025Open Research EuropeOpen Access

Digitalisation of the public sector in Thailand – Insights into Thailand's public sector digitalisation strategy

View Full Paper

Ask AI

Bookmark

Authors

Discussion

Survey analysis reveals digital tools improve service delivery in Thailand's public sector, indicating potential for cost reduction and inclusivity.

Digital transformation in Thailand's public sector enhances service delivery and transparency, with significant room for improvement.
Key findings include underassessment of financial returns on ICT projects across various government agencies.
Analysis of survey data from 288 representatives revealed challenges such as uneven digital literacy and data integration issues.
Addressing digital skills gaps and ensuring robust evaluation may enable broader success in public sector digitalisation.

Čaplánová et al. (2025) studied this question.

View Full Paper

Ask AI

Bookmark

Survey analysis reveals digital tools improve service delivery in Thailand's public sector, indicating potential for cost reduction and inclusivity.