Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
December 1, 2025EconomicsOpen Access

Policy Recommendations for Enhancing the Competitiveness and Business Performance of Digital Banks in Vietnam

View Full Paper
Ask AI
Bookmark
Share

Authors

PVPhan Dien VyPTPhan Thành Tâm

Discussion

Loading...

Member takes

Overview

Research reveals customer satisfaction drives business performance in emerging economies, suggesting digital transformation is key.

Key Points

  • Customer satisfaction directly enhances business performance, emphasizing its critical role.
  • The validated model explains 33.9% of business performance variance and 32.7% of competitiveness variance.
  • A mixed-methods approach was utilized, combining expert interviews and a large survey of banking professionals.
  • Insights support policy recommendations for investing in digital workforce and enhancing customer satisfaction.

Cite This Study

Vy et al. (2025) studied this question.

synapsesocial.com/papers/69402a7e2d562116f290210ahttps://doi.org/10.2478/eoik-2025-0091
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Diversification of Business Through Digital Technologies: Case Study of Kazakhstan Industrial Companies2025
  2. 2Corporate governance structure and bank performance: evidence from an emerging economy2021 · 34 citations
  3. 3The influence of Internet banking services quality on e-customers’ satisfaction of Saudi banks: comparison study before and during COVID-192021 · 50 citations
  4. 4Perceived challenges: Unfounded reasons for not forging ahead with digital human resource management practices2023 · 23 citations
  5. 5Does the performance of financial technology (fintech) firms matter: evidence from North American and European fintech firms2025 · 6 citations