What question did this study set out to answer?

To examine the interplay between automation and augmentation in management AI applications using a paradox theory perspective.

January 1, 2021Academy of Management ReviewOpen Access

Artificial Intelligence and Management: The Automation–Augmentation Paradox

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Authors

SRSebastian Raisch SKSebastian Krakowski

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Overview

Theoretical analysis reveals interdependent tensions between AI automation and augmentation in organizations, highlighting the need to balance both strategies for optimal performance.

Key Points

To examine the interplay between automation and augmentation in management AI applications using a paradox theory perspective.
Critically evaluated normative arguments from three contemporary business books that advocate prioritizing augmentation over automation.
Applied paradox theory to examine the spatial and temporal interdependencies between human-replacing automation and human-assisting augmentation.
Augmentation and automation cannot be treated as mutually exclusive managerial choices because tasks and technologies remain deeply interdependent over time.
Overemphasizing either automation or augmentation triggers negative reinforcing cycles that harm organizational performance and societal welfare.
Managing the tension through an integrated perspective allows organizations to capture complementary benefits from both automation and augmentation.

Cite This Study

Raisch et al. (2021) studied this question.

synapsesocial.com/papers/69431674455048d4fc6cd658 https://doi.org/10.5465/amr.2018.0072

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January 1, 2021Academy of Management ReviewOpen Access

Artificial Intelligence and Management: The Automation–Augmentation Paradox

View Full Paper

Ask AI

Bookmark

Authors

SRSebastian Raisch SKSebastian Krakowski

Discussion

Member takes

Overview

Theoretical analysis reveals interdependent tensions between AI automation and augmentation in organizations, highlighting the need to balance both strategies for optimal performance.

Key Points

To examine the interplay between automation and augmentation in management AI applications using a paradox theory perspective.
Critically evaluated normative arguments from three contemporary business books that advocate prioritizing augmentation over automation.
Applied paradox theory to examine the spatial and temporal interdependencies between human-replacing automation and human-assisting augmentation.
Augmentation and automation cannot be treated as mutually exclusive managerial choices because tasks and technologies remain deeply interdependent over time.
Overemphasizing either automation or augmentation triggers negative reinforcing cycles that harm organizational performance and societal welfare.
Managing the tension through an integrated perspective allows organizations to capture complementary benefits from both automation and augmentation.

Cite This Study

Raisch et al. (2021) studied this question.

synapsesocial.com/papers/69431674455048d4fc6cd658 https://doi.org/10.5465/amr.2018.0072

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